What are your rights as a taxpayer?
Pennsylvania has aTaxpayers' Bill of Rights as that ensures equity and fairness in tax administration and enforcement. The Taxpayers’ Bill of Rights sets forth uniform procedures so that the Department of Revenue treats all taxpayers equally and fairly. This publication outlines the department’s responsibilities and provides an overview of the rights of taxpayers.
The Right to Quality Service
Taxpayers have the right to receive prompt, courteous and professional assistance. If you ever feel that you do not receive this type of assistance, please share your experience using our customer service feedback survey.
The Right to Be Informed
Taxpayers have the right to be informed and receive clear and easily understandable communication from the department.
The Right to Confidentiality
Taxpayers have the right to have their tax returns and other information kept secure and confidential. The department will not disclose taxpayer information unless authorized by the taxpayer or by law.
The Right to Retain Representation
Taxpayers have the right to retain an authorized representative, such as a CPA or an attorney, to represent them. (REV-677 -- Power of Attorney and Declaration of Representative).
The Right to Challenge the Department’s Position and Be Heard
Taxpayers have the right to challenge any of the department’s assessments. To appeal an assessment or certain decisions of the department, a taxpayer must file a petition with the Board of Appeals. For your specific appeal timeframe, please reference your notice. Taxpayers may also request a refund if the request is made within the time limits provided by law. To request a refund, a taxpayer must also file a petition with the Board of Appeals.